On October 18th, 2011, the Memphis City Council unanaomously approved a new Complaint Policy for the city.
The purpose of this policy is to provide guidance to the city council, mayor, city staff and citizens of Memphis for processing and filing complaints.The City strives to maintain quality of services, improve relationships between City employees, City Council members, Mayor and the citizens. It is the policy of the City to accept, investigate, and resolve complaints. When appropriate, effective action will be taken to address and correct the complaint.
From now on, all complaints require for the complainant to fill the attached Complaint Policy and form. The Complaint Policy form must include a description of the complaint and be signed and dated by the individual filing the complaint. The City clerk, a councilperson, or mayor must also sign and date the complaint form. The person following up on the complaint and the date of follow up should also be included.
Complaints will be unsubstantiated if a formal complaint form is not completely filled out and signed. Unsubstantiated complaints will warrant no action by the Mayor, Council or staff.